Customer Service Officer
(Call Centre)

Full time | Location: Accra 


The job holder would develop and manage a customer service management system that will deliver excellent support to both external and internal stakeholders in order to achieve Kasapreko PLC business goals and objectives.


  • Contribute to sales forecasting during marketing or distributor incentive promotions as well as general sales forecast for each financial year.
  • Responsible for keeping an accurate customer data base and regularly communicate with them as follows;
  • Follow up on sales information (full and empties stock levels in their respective warehouses daily)
  • Prompt sales managers when customers are reaching minimum stock levels for respective brands.
  • Communicate new company policies, example new prices, promotions, among others.
  • Inform them of no sales operations during holidays, among others.
  • Well wishes on behalf of the company during holidays, birthdays, among others.
  • Responsible for addressing product complaints, breakage and replacement issues.
  • Acquiring a detailed understanding of all campaigns and employing the selling skills and techniques in which you have been trained to ensure a high conversion rate.
  • Ensure that enquiries, contracts or order handling including amendments, and customer feedback including customer/consumer complaints shall be channeled through customer service in consultation with the Quality Systems Manager.
  • Follow up calls to new customers to say thank-you and enquire about their level of satisfaction with the service they received.
  • Solve customer problems and/or channeling it appropriately for solution.
  • Use the telephone in a courteous and professional manner according to agreed corporate standards.
  • Operate switchboard / call centre infrastructure to connect, hold, transfer, and disconnect telephone calls in line with established performance standards.
  • Other reasonable tasks / duties as may be assigned by management.

Skills and Attributes Required

  • Experience in dealing with consumers /distributors/wholesalers.
  • Good articulation of local languages (multilingual)
  • Competition awareness and benchmarking
  • Interpersonal and leadership skills
  • IT literacy – MS Word, Excel, and PowerPoint
  • Brand awareness and profile.
  • Analytical and attention to details.
  • Creative thinking and excellent communication skills.
  • Excellent selling, negotiation, and presentation skill.


  • Minimum first degree in Business Administration (Marketing) or related.
  • 4 years relevant experience in Customer Service Management, Sales Operations or Marketing.
Job Location


Job Type

Full time

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